Nirvana Privacy Policy

Information We Collect

We may collect and process the following categories of personal information:
– Identification details: full name, nationality, passport number
– Contact information: email address, phone number, physical address
– Booking details: travel preferences, itinerary, accommodations, activities
– Payment information: credit/debit card details, billing information (processed via secure third-party platforms)
– Technical data: IP address, browser type, location data, cookies, and usage analytics

Legal Basis for Processing
We process your personal data under the following lawful bases:
– Performance of a contract (e.g., fulfilling travel bookings)
– Compliance with legal obligations (e.g., immigration requirements)
– Consent (e.g., marketing communications)
– Legitimate interests (e.g., service improvement and fraud prevention)

Use of Information
Your information may be used for the following purposes:
– To process and manage travel bookings and related services
– To communicate with you regarding your reservation, itinerary, or inquiries
– To personalize and improve our services
– To comply with legal and regulatory requirements
– To send promotional material (only where consent has been provided)

Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Disclosure to Third Parties
We may share your data with trusted third parties, including:
– Accommodation and activity providers
– Transportation services and guides
– Payment processors
– Government agencies, as required by law
All third parties are required to maintain the confidentiality and security of your data and use it only for the intended purpose.

Data Security
We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, or misuse. Secure socket layer (SSL) encryption is used to protect data during transmission.

International Data Transfers
If your data is transferred outside your country of residence, we ensure that appropriate safeguards are in place, such as standard contractual clauses or reliance on adequacy decisions.

Your Rights
Subject to applicable laws, you may have the following rights:
– The right to access and obtain a copy of your personal data
– The right to rectify inaccurate or incomplete data
– The right to erase your data (the “right to be forgotten”)
– The right to restrict or object to processing
– The right to data portability
– The right to withdraw consent (where processing is based on consent)

Cookies and Tracking Technologies
Our website uses cookies to enhance functionality, analyze traffic, and improve the user experience. You can manage cookie preferences via your browser settings.

Changes to This Policy
We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

Contact Information
For questions, concerns, or data-related requests, please contact us.